Return & Refund Policy

At VBXGaming, we want you to have a smooth and reliable shopping experience. If there is an issue with your order, we're here to help.

1. Eligibility for Returns

You may request a return or replacement if:

• You received the wrong product.

• Your order arrived damaged or defective.

• The product you received does not match the description.

2. Return Period

Please contact us within 3 days of receiving your order if you believe there is an issue.

3. Refunds

If your return is approved, we will review the issue and provide an appropriate refund or replacement.

Refunds may be issued through the original payment method or another available payment method.

4. Non-Returnable Orders

Returns or refunds may not be available for:

• Products that have been used, damaged, or altered after delivery.

• Orders where the issue was caused by incorrect information provided by the customer.

• Digital products or gaming accounts after the account details have been delivered or used.

5. How to Request a Return

Contact VBXGaming Customer Support with your order number and a clear description of the issue. Photos or videos may be requested to verify damaged or incorrect products.

6. Important Note

Each return or refund request is reviewed individually. VBXGaming reserves the right to decline requests that do not meet the conditions of this policy.

Last updated: August 2026